Just when it seems like the airlines can’t possibly soak you for any more fees or invent any new ways to piss you off , one of them goes and takes it to a whole new level. After Anita Cabral bought tickets for 8 passengers to Hawaii six months in advance, United bumped much of her party from their flight and proceeded to lie, lie lie about it…
But that made no sense. Her stepfather had just confirmed his seat, using a different reservation number, so the flight obviously wasn’t canceled.
United threw out another explanation – a computer “lost” their reservations. That made no sense, either. If her reservations weren’t in the computer, why did she get an e-mail telling her to check in?
At last, United confessed. There was indeed a flight, but they’d been bumped from it. Their assigned seats had been sold to someone else.
And of course, United was not interested that the trip was…
a chance for her grown children to see their father, Cabral’s ex, who was in a hospice dying of cancer.
The Bastard is not the litigious type but I’d be beating a path to my lawyer’s door on this one. Fuck!
Continue reading Bad airline stories are nothing like this »
Lesson: The airlines, even more than most companies, can and will take any opportunity to fuck you over. After 60 years listening to customers whine and bitch about service many no longer give a shit about serving anyone. Which is great for the airlines that do care. And you know who they are. If you don’t check here.
